A. Any product (other than a sale item) may be returned to us for a full refund, replacement or exchange within one month from the date of dispatch.
B. If you return a product to us because you have exercised your right to cancel the contract within the 14 day period referred to in condition 2 D above we will process your refund as soon as possible and in any event within 28 days of the date we received your notice of cancellation. If your notice is received on a weekend or a public holiday the 28 day period shall start to run from the first working day thereafter. We shall also refund you the cost of delivery of the product to you but you shall be responsible for the cost of returning the product to us including any appropriate duty (such as VAT) payable if you are returning the product from outside the UK.
C. If you are returning the product to us for any other reason such as claiming the product is defective we will examine the product and if we decide a refund is appropriate we shall notify you thereof within a reasonable period of time and in any event within 28 days of our notifying you that you are entitled to a refund. If you return a product that we agree is defective we shall also refund you the cost of returning the product to us. In the event that we do not agree the product is defective we shall return it to you stating the reasons for our decision.
D. We will normally make any refunds using the same method of payment used by you when you placed your order.
All Returns must be made to RAW Sports HQ, Cast House, Ruspidge Road, Cinderford Road, GL14 3AW